Welcome To Customer Seal
Enhancing Your Business & And Helping Your Customers

A breath of fresh air for customers buying over the internet

Confidence all around for customers and internet stores

We are secret shopper for the internet age

Are you an internet retailer?

Sellers - Customer Seal is the first independent seal of approval for customer service, security & support. Internet retailers display a Customer Seal badge on their website to demonstrate how much they value their customers & care about the sales & delivery process.

Apply now if you meet our requirements. Don't worry - in the event that you do not pass our auditing process, you will have the opportunity to retry or receive a full refund.

Are you a shopper?

Buyers - Buying from a Customer Seal approved merchant means that you are safe in the knowledge that they have been independently audited for excellence in customer service, security & support. Getting accredited with Customer Seal isn't easy - see how it works.

You can see an example certificate that a fully audited merchant will achieve and display on their own website.

85% of consumers said when they are sharing personal information and interacting with a web site, it is most important to them they the trust the site

28% of online shoppers are most likely to be persuaded to make an online purchase by the reputation of the retailer

84% of respondents to a Forrester Research study said they didn't think retailers were doing enough to protect their customers online

24% did not make purchases online due to security concerns

63% won't purchase from a site that doesn't show a trustmark, even in an attempt to get a good deal

One out of three would rather buy from a small site with a trustmark, than a larger, well-known website

45% have terminated an order or abandoned their shopping cart due to security fears

One out of three think most websites are risky

What is Customer Seal?

The Customer Seal badge on a retailer's website demonstrates their commitment to customer service, security & support.

Is your company suitable?

Enter your details and we will check your website for suitability:

Do you want to see the benefits?

Ensure that you meet the Customer Seal requirements for inclusion in the programme.